๐ค Frequently Asked Questions (FAQ) โ Geechee Universal
๐คFrequently Asked Questions (FAQ) – Geechee Universal
Last Updated: November 17, 2025
Welcome to our FAQ page! Below are answers to common questions about ordering, shipping, returns, digital products, privacy, and more.
If you don’t see your question answered here, feel free to contact us anytime at [email protected].
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๐๏ธ Orders & Payments
Q: What payment methods do you accept?
We accept all major credit and debit cards through Stripe, our secure payment processor. Stripe protects your information and never shares your full card details with us.
Q: How do I know if my order went through?
You’ll receive an order confirmation email as soon as your purchase is completed.
If you don’t see it, check your spam or junk folder.
Q: Can I change or cancel my order?
If your order hasn’t shipped yet, email us as soon as possible at [email protected], and we’ll do our best to help.
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๐ Shipping & Delivery
Q: Where do you ship from?
All orders ship from South Carolina, USA.
Q: Which carriers do you use?
We use trusted carriers supported by Big Cartel, including:
• USPS – Privacy Policy
• UPS – Privacy Policy
• FedEx – Privacy Notice
• DHL Express – Privacy Notice
• Canada Post – Privacy Policy
Q: How long will my order take to arrive?
• Most U.S. orders arrive within 3–7 business days.
• International delivery times vary by location and customs processing.
Q: Do you ship internationally?
Yes! International customers are responsible for customs fees, taxes, and import duties required by their country.
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๐ธ Returns & Refunds
Q: What’s your return policy?
Unused items may be returned within 30 days of delivery. Items must be in original condition and packaging.
Q: Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Q: How long do refunds take?
Refunds are processed within 5–10 business days after we receive your return.
Q: Can I return digital products?
Digital product sales are final once accessed or downloaded, unless there is a technical issue or defect.
For full details, see our Refund & Return Policy.
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๐พ Digital Products
Q: How will I receive my digital purchase?
After checkout, you’ll receive an email with a download link or access instructions.
If you don’t see it, check your spam folder or contact us.
Q: Can I share or resell digital files?
No. Digital products are for personal use only unless you have written permission from us.
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๐ Privacy & Data Protection
Q: How do you protect my personal information?
We securely store your information and only share it with trusted services like Big Cartel, Stripe, and shipping carriers to complete your order.
Q: Do you use cookies or tracking tools?
Yes. Cookies help our site function correctly and improve your shopping experience.
You can manage or disable cookies in your browser settings.
Q: What are my privacy rights?
Depending on where you live, you may have the right to:
• Access, correct, or delete your personal data
• Request a copy of your information
• Opt out of promotional emails
EU/UK users have additional rights under GDPR, and California users have extra rights under CCPA/CPRA.
See our Privacy Policy and Cookie Policy for more information.
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๐ Legal & Contact Info
Q: Where are you located?
We are based in Columbia, South Carolina, USA, and proudly serve customers worldwide.
Q: Where can I find your full legal policies?
You can read them here:
• Terms of Service
• Privacy Policy
• Cookie Policy
• Shipping Policy
• Refund & Return Policy
• Digital Products Policy
• Disclaimer
• Legal Overview
Q: How can I contact you directly?
๐ง [email protected]
๐ 2000 Park Street Suite 101, Columbia, SC 29201, United States