📦 Refund & Return Policy

 

📦 Refund & Return Policy

 

Last Updated: November 19, 2025

 

At Geechee Universal, we want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for all physical products purchased through our store.

 

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1. Eligibility for Returns

 

 

You may request a return if:

• The item is damaged, defective, or not as described

• The request is made within 14 days of receiving your order

 

We cannot accept returns for:

• Items that have been worn, used, or altered (unless defective)

• Digital products (once delivered, unless legally required)

 

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2. How to Request a Return

 

 

To start a return:

 

1. Email us at [email protected]
2. Include your order number, item name, and the reason for your return

 

We will respond as soon as possible with detailed instructions on how to proceed.

 

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3. Shipping Your Return

 

 

• Customers are responsible for return shipping costs unless the item is defective or we made an error

• Please use a trackable shipping method, as we are not responsible for items lost in transit

• When possible, please return items in the original packaging

 

 

 

 

📍 Product Return Addresses (Printful Fulfillment Centers)

 

These addresses are for product returns only and should only be used after contacting us for approval and instructions.

 

United States & Mexico

• 217 Wrangler Drive, Coppell, TX 75019, United States

 

Canada

• Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada

 

Latvia (EU)

• Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia

 

Spain (EU)

• Travessía Prat de la Riba 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

 

United Kingdom

• Antar 2, Headway Road, Wolverhampton, West Midlands, WV10 6PZ, UK

 

Australia – Apparel

• 40 Tanimbla Street, Kedron, Queensland 4031, Australia

 

Australia – Non-apparel (except phone cases)

• 338 Albert St, Brunswick VIC 3056, Australia

 

Australia – Phone Cases

• 6 Axis Crescent, Dandenong South VIC 3175, Australia

 

Japan

• Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto Prefecture 863-0101, Japan

 

Brazil

• Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Parque Paulista, CEP 25251-460, Duque de Caxias, RJ, Brazil

 

 

4. Refunds and Exchanges

 

 

After we receive your returned item:

• We will inspect it and notify you of approval or rejection

• Approved refunds will be issued to your original payment method

• Please allow 7–10 business days for the refund to appear on your account after approval

 

Exchanges:

If you would like a replacement item, we can process and ship it after your return is received and approved.

 

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5. Damaged or Defective Items

 

 

If your order arrives damaged or defective:

• Contact us immediately at [email protected]

• Include photos of the item and packaging

• We will provide either a replacement or a full refund, including shipping costs

 

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6. International Orders

 

• Return shipping for international orders is the customer’s responsibility unless the item arrives damaged or incorrect

• Refund times may vary due to customs processing or international banking delays

 

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7. Contact Us

 

For all non-product-return inquiries, including customer support, policy questions, or general communication, please use our main business address:

 

📧 [email protected]

📍 Geechee Universal
2000 Park Street, Suite 101 Columbia, SC 29201 United States