🚚 Shipping Policy

📦 Shipping Policy — Geechee Universal

 

Last Updated: November 19, 2025

Effective Date: November 19, 2025

 

Thank you for shopping with Geechee Universal! This Shipping Policy explains how and when orders are processed, produced, and delivered.

 

Geechee Universal operates online from South Carolina, USA. All products are produced and shipped by our fulfillment partner (Printful). Orders are not shipped from our Columbia address.

 

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1. Order Processing & Production Times

 

Most products are made-to-order by our production partners.

Processing + production typically takes:

• 2–7 business days (varies by product type and fulfillment location)

• Peak seasons may extend these times

 

You will receive a confirmation email when your order is placed and another when it ships.

 

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2. Estimated Delivery Times (Your Shop + Partners)

 

Your total delivery time includes processing + shipping.

 

Typical delivery ranges:

 

📬 5–22 calendar days

📦 (≈ 3–16 business days)

 

This range accounts for:

• Your shop’s estimated processing and fulfillment window

• Printful and Big Cartel–supported carrier timelines

• Domestic vs. international variations

• Seasonal or carrier delays

 

These are estimates only — not guarantees.

 

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3. Shipping Carriers

 

We use the major carriers supported by Big Cartel and our fulfillment partners, including:

 

• USPS

• UPS

• FedEx

• DHL

• Asendia

• APC

• Royal Mail (UK)

• Australia Post (AU)

• Canada Post (CA)

 

Carrier availability may vary based on destination, package type, and fulfillment location.

 

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4. Shipping Costs

 

• Shipping fees are calculated at checkout based on destination, carrier, and package weight

• We may offer promotional or free shipping options for qualifying orders

• Customers are responsible for any applicable taxes, duties, VAT, customs fees, or import charges required by their country

• These charges are not included in product or shipping prices unless explicitly stated

 

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5. Shipment Origin Locations (Printful Fulfillment Centers)

 

(These addresses are for product returns only — not for customer visits or non-return mail.)

 

United States & Mexico

• 217 Wrangler Drive, Coppell, Texas 75019 — Product Returns Only

 

Canada

• Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada — Product Returns Only

 

Latvia

• Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia — Product Returns Only

 

Spain

• Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain — Product Returns Only

 

United Kingdom

• Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ — Product Returns Only

 

Australia

• Apparel: 40 Tanimbla Street, Kedron, Queensland 4031 — Product Returns Only

• Non-Apparel (except phone cases): 338 Albert St, Brunswick VIC 3056 — Product Returns Only

• Phone Cases: 6 Axis Crescent, Dandenong South VIC 3175 — Product Returns Only

 

Japan

• Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 — Product Returns Only

 

Brazil

• Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park, Parque Paulista,

CEP 25251-460, Duque de Caxias - RJ, Brasil — Product Returns Only

 

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6. Lost or Damaged Packages

 

• Once a package is handed to the carrier, we are not responsible for delays, damage, or loss

• Most domestic carriers provide tracking and limited insurance

• If your package arrives damaged or does not arrive, contact us at:

📧 [email protected]

We will assist in coordinating with the carrier.

 

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7. Incorrect or Missing Shipping Information

 

Customers are responsible for entering accurate shipping details.

We cannot replace or refund orders shipped to incorrect addresses provided at checkout.

 

If you notice an error, contact us ASAP — orders that have already shipped cannot be changed.

 

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8. Tracking Information

 

Most shipments include tracking.

Tracking updates may take 24–72 hours to appear depending on the carrier and location.

 

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9. Where to Contact Us

 

For any shipping questions, email:

📧 [email protected]
📍Business Address (For customer service, order questions, account issues, and general communication only — not for returns):

2000 Park Street, Suite 101, Columbia, SC 29201 United States